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Cancellation Policy

CANCELLATION + NO-SHOW I understand that cancellations must be made at least 24 hours BEFORE the scheduled class start time (through app). If I cancel within 24 hours of class start (by messaging us through app/contact page) or do not attend my reservation, I may be invoiced a pay link to my email $5 late cancellation/no-show fee. I agree to pay this invoice within one week. Class purchases and reservations are non-refundable and non-exchangeable. LATE ARRIVAL TO CLASS I understand that it is ok to be late! (No shame here.) However, if I arrive and the class has already begun, I will wait outside the space until the instructor has finished the opening reflection and the class is shifting from a settled state and into movement. SPACE I understand that KBY operates without a front desk attendant and in an older shared building. I will enter and sign myself in upon arrival (sign in at bottom of steps). The building grounds may include gravel or uneven paths, noise from HVAC, neighboring spaces, or outside activity. Music may be played in the space. PARTICIPATION Classes are often structured for varying levels of mobility. I may participate, modify, rest, or opt out to the degree that feels appropriate for me. If I need specific accommodations, I will contact KBY through the contact form or communicate with the instructor ahead of time whenever possible so that available accommodations can be discussed. 3 PARTICIPANT MINIMUM CLASSES or low participation class. I understand that if the class minimum is not met on these labeled classes, they can be cancelled within 1-12 hours of the class start time. I am responsible for checking my email and app for that cancellation notification. (Drop-in rates will be refunded.)

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